• All return requests need to be sent to our Customer Service within 2 days of receiving the item(s). Please follow our Delivery & Returns Guide for more information.

• The returned item(s) must be in new condition without removing the tags, altering or washing it/ them. You can try it/ them on, but item(s) are not to be altered, damaged or dirty.

• Customers must provide all of the information related to the purchased item(s) to our customer service including invoice, order number, tracking number etc,...

• Please post your return item(s) within 3 business days after receiving the confirmation from us, otherwise you may be charged a late return fee of $10.00.

• Please note that if you post your item(s) 5 business days late after you have received the return approval from us, the return postage will not be accepted anymore.

• Bonus points / coupons / vouchers are not refundable​.

• Returning item(s) may change or void coupon discounts used on your order. If you have used a coupon code in your order and are unsure about your refund amount, please do not hesitate to contact us.

• We reserve the right not to accept returns without prior approval from our customer service or without following our returns guide.

• Item(s) that can not be returned:​

• Custom Made items are not refundable as it is made just for you, based on your measurements.

• Clearance items are considered final sale items, and may not be returned or exchanged.

• Intimate items like corsets, petticoats and garters are considered as final sale items, and may not be returned or exchanged.

• Important Note:

• For your protection, please post your return/s via a postal service that can be tracked. We cannot guarantee refunds for returns posted via a non-trackable method.

• Transaction service charge will be deducted from the refund.

• We reserve the right to refuse the return if received in an unacceptable condition or without prior approval from our Customer Service.

We are unable to accept any returns on custom made dresses/ items due to the dress being made based on your measurements.

• "Proof of damage" documentation, for instance photos or videos attached with your returns form and emailed to us.

• We refund the price you purchased your item at including shipping and return cost. Refunds will be issued by the method initially used by the customer to purchase the item(s).

• Please see below for information regarding quality defects and accepted return conditions.

1 Defective, Damaged, sizing, fitting issues or Incorrect Items

For defective, damaged, or incorrect items (the item shipped was not the item ordered), the issue must be reported within 2 days upon receiving shipment. Please provide credible pictures or videos to show the defect, damage or proof of incorrect items during your return request. Once this has been verified, you can return the items with our authorization. You will receive a replacement or full refund for defective, damaged, or incorrect items. Return shipping fees will be prepaid on your part, and reimbursed by us during refund upon presentation of the shipping receipt, handling fees will not be refunded.

(Note: Refunds for the return shipping fees are calculated using the lowest cost shipping method. Items returned via express shipping methods will only be refunded an amount equal to the lowest cost shipping method).

2. Sizing issues

To the hand-sewn and custom tailored dresses, the finished gown may vary by approximately 3cm in either direction of specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

If your dress size differs from the specifications of your order by more than 6cm, please feel free to choose from the following options:

You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 20% of the adjustment cost but no more than $50 for dresses that cost less than $500 and no more than $100 for dresses that cost more than $500. Please show us the pictures/ videos before you have made the adjustments and provide a receipt as proof of fixing the Item(s).

Please understand that in the event that items that do not fit properly but are in accordance with the specifications you requested, the items cannot be returned or exchanged. We recommend that you look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.

Item(s) Is The Size You Ordered But Does Not Fit

Considering the uniqueness of our Custom Made products, if we tailor a dress correctly following the specifications you have provided, the dress can not be returned or exchanged simply because you do not like it.

3. Color issues

There will be slight color differences between dresses shown in model pictures and the final product you receive. This is due to light variations, monitor settings and different batches of fabric shades. Slight color aberrations may not mean that the dress is defective or shipped incorrectly. To confirm the dress color, please contact our customer service team at hello@gorgeous-she.com.au. However, if you are confident that you have received the item in the wrong color, for instance, you have received the item(s) in red instead of white, then please provide photos as proof and contact us to ask for a full refund or dress exchange.