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Before The Purchase

  1. Please choose your item(s) carefully. Once an order is placed, it will be processed quickly and your change might not be made.

  2. Please follow our measurement guide to ensure the correct sizing of your garment. If you are not sure about sizing, please contact us.

  3. Please check all your details carefully before finalizing your order.

  4. Please read our Hassle-Free Shopping policies carefully. These include Delivery, Returns & Exchange Policies, Cancellation, Policies.

  5. Customer Service is very important to us. If you have any concerns, please contact us before purchasing our products.

  6. Please make sure you allow plenty of time for your order to be completed and delivered, you can check our processing time and delivery time here before placing an order. We will not accept responsibility for your incorrect timing. 

  7. Please note, prices on our website are in Australian Dollars. You can change the currency from our website for the convenience of your shopping

After The Purchase

1. You will receive a confirmation email after you have placed your order, please check all of the information carefully especially to the Custom Made order. If there is any mistakes, please let us know as soon as possible and a further email will be sent to you when the product(s) has been posted ( with the postal tracking number to keep track of your order ). If you have not received your order within 5 business days after the estimated arrival, please contact us.

2. When your order arrives, please check it immediately to ensure there is no damage or faulty workmanship. Our product(s) always go through a quality control process before being shipped to the customers, we can not control the delivery process so the best advice is to always check your order quickly.

3. When your garment(s) arrives please try it/ them on as soon as possible without removing the tags, altering the garment or washing it/ them. We always follow the measurements you have provided, however if any fault is evident, please contact us immediately. We always endeavor to provide good service even after you have purchased our products.

4. Your feedback is valuable to us. 

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